Onboarding Assistance

Expert setup guidance when you need them

Get assisted support for your first-time product setup. Flexible packages available.

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Comprehensive Onboarding Portfolio

Expert assistance designed to keep your initial product setup easy.

Hardware Setup

Physical device connections, wiring, and power configuration

Software Installation

Drivers, GUI tools, and firmware installation guidance

Initial Configuration

Basic parameter setup and network connectivity

Testing & Validation

Verify proper operation and data communication

How It Works

Four simple steps to get started with your new device

Select Your Product

Choose the product you need help with. This ensures we assign the right technical expert.

Book Your Session

Fill out the booking form with your preferred time. We'll confirm within 24 hours.

Get Guided Setup

Join the remote session and get real-time assistance with setup and testing.

Review & Next Steps

Receive a session summary, recommendations, and guidance to prevent future issues.

One vendor, one invoice, no complexities

Choose the right onboarding support plan for your team's needs.

Basic

Ideal for teams coordinating their own installation.

₹1,799 / 3 hours
*
What’s included:
  • First onboarding session complimentary
  • Guided assistance for installations
  • Hardware setup and connections
  • Software installation support
  • Basic configuration guidance
  • Remote session access
Book Session

Advanced

Ideal for teams looking for a full-service option.

₹3,500 / 3 hours
*
What's included:
  • Everything in basic support
  • Custom configuration guidance
  • Target setup integration
  • Project evaluation support
  • Troubleshooting support
  • Testing and validation
Book Session

Frequently asked questions Onboarding

Can't find what you're looking for?

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Any customer who has purchased a TEK DEPO product is eligible for onboarding support. Your first onboarding session is completely free of charge.

Each onboarding session is allocated 3 hours. This is typically sufficient for complete product setup. If additional time is needed, subsequent sessions may be chargeable.

Have your product unboxed with all accessories ready, ensure stable internet connectivity for remote assistance, and have your PC/laptop ready if the product requires software installation.

Onboarding is primarily conducted remotely via screen sharing and video call. For enterprise customers requiring on-site assistance, please contact our custom support team.

You can access our FAQ Center, tutorial videos, and documentation. For ongoing technical issues, book an on-demand support session or explore our custom support packages.

Book onboarding session now

We are happy to be part of your onboarding journey!

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