Diagnostics & Troubleshooting
Identify and resolve technical issues and connectivity problems
ondemand Assistance
Dedicated guidance when you need them
Get expert support. Flexible packages available.
Comprehensive Ondemand Portfolio
Expert assistance designed to keep your operations running smoothly.
Advanced Configuration
Complex parameter settings and protocol configuration
Integration Support
SCADA integration and cloud platform connectivity
Custom Development
Firmware modifications and custom protocol development
How It Works
Get expert assistance in simple steps
Describe Your Issue
Select your product and describe the challenge. Choose your support tier.
Book Your Session
Complete the booking form. We'll confirm and share joining details.
Expert Resolution
Connect with our expert who will diagnose and resolve your issue in real-time.
Review & Next Steps
Receive a session summary, recommendations, and guidance to prevent future issues.
One vendor, one invoice, no upfront costs
Choose the right onboarding support plan for your team's needs.
Basic
Ideal for teams coordinating their own customizations.
₹2,500
/ 3 hours
*
What’s included: - Troubleshooting and diagnostics
- Configuration assistance
- Standard integration support
- Error resolution
- Performance optimization
- Remote session access
Advanced
Ideal for teams looking for a full-development option.
₹4,500
/ 3 hours
*
What's included: - Everything in Basic Support
- Custom firmware modifications
- Protocol development
- Embedded programming
- Complex integration
- Code review and optimization
What You'll Need
Please have the following information ready before contacting support.
- Device serial number and firmware version
- Clear description of the issue or requirement
- Error logs or screenshots (if applicable)
- Network configuration details
- Remote access credentials (if needed)
Frequently asked questions On-demand
Can't find what you're looking for?
Chat to supportBasic Support (₹2,500) covers diagnostics, troubleshooting, configuration, and standard integration assistance. Development Support (₹4,500) includes custom coding, firmware modifications, protocol development, and advanced embedded programming.
We strive to respond within 24 hours for booking requests. For urgent issues, please indicate priority in your booking form, and we'll do our best to accommodate sooner.
If your issue requires additional time, we'll provide a clear estimate and obtain your approval before proceeding with additional billable hours.
We commit our best effort to resolve your issue. If we're unable to help due to hardware failure or limitations beyond our control, we'll discuss appropriate resolution on a case-by-case basis.
Yes! For businesses requiring regular support, we offer custom SLA/AMC packages. Visit our Custom Support page or contact our enterprise team for details.
Book ondemand session now
We are always available to solve your challenges!